FAQs
Company-Wide FAQs for Affinati
1. What is Affinati?
Affinati is a lifestyle brand specializing in luxury soy candles, reed diffusers, room sprays, whipped soaps, body scrubs, and lotions. Each product is crafted with premium ingredients and elegant design to elevate everyday living with fragrance, comfort, and style.
2. Where are Affinati products made?
All Affinati products are created in the U.S. with carefully sourced ingredients. Our soy-based blends and premium fragrance oils are designed for clean performance, strong fragrance throw, and luxury presentation.
3. Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $50. Canadian customers can also shop with us, but standard shipping rates apply.
4. Are your candles non-toxic?
Yes. Affinati candles are made with a soy wax blend for a cleaner burn compared to paraffin. We use lead-free cotton or wooden wicks and high-quality fragrance oils, ensuring your home stays safe and beautifully scented.
5. Do you offer a rewards or loyalty program?
Yes! With our Affinati Rewards Program, you’ll earn 10 points for every dollar spent. Every 100 points can be redeemed for $1 off your purchase — essentially giving you 10% back, plus exclusive perks, gifts, and seasonal rewards.
6. Can I return or exchange a product?
We want you to love your Affinati experience. If your order arrives damaged or defective, we’ll gladly replace the item or issue a store credit. For unused products, returns are accepted within 14 days of delivery.
7. Do you ship internationally?
Yes — Affinati ships across the United States and Canada. Free shipping is available for U.S. orders over $50, while Canadian orders ship at calculated carrier rates.
8. How long will my order take to arrive?
Most orders ship within 1–3 business days. U.S. orders typically arrive in 3–5 business days, while Canadian orders may take 3–7 business days depending on customs and location. You’ll receive a tracking number as soon as your order ships.
9. What makes Affinati different from other candle and body care brands?
Unlike mass-market competitors, Affinati products combine:
- Premium ingredients (soy wax, nourishing oils, clean fragrance blends)
- Luxury design (elegant glass containers, gift-ready packaging)
- Curated collections (scents available across candles, lotions, scrubs, and sprays)
- Affordable luxury — high-end quality at accessible prices
10. How can I contact Affinati?
Our customer care team is here to help! You can reach us by email at [your support email], through our contact form on the website, or via social media DMs.